We strive to get your favorite skin and hair care products to you as fast as possible. Because we process orders quickly, there is a limited window for cancellations.

1. Cancellation Window

• Before Dispatch: You can cancel your order within 2 hours of placement for a full refund.

• After Dispatch: Once an order has been handed over to our delivery partner and a tracking ID has been generated, it cannot be cancelled.

2. How to Request a Cancellation

To cancel your order, please contact our support team immediately:

• Email: websitelevee05@gmail.com

• Subject: Urgent: Order Cancellation [Your Order Number]

• WhatsApp/Phone: 8090151006

3. Refund Process for Cancelled Orders

• If your cancellation is accepted (before dispatch), we will initiate a refund to your original payment method (UPI, Credit/Debit Card, or Wallet).

• Refund Timeline: It usually takes 5–7 business days for the amount to reflect in your account, depending on your bank’s processing time.

4. Cash on Delivery (COD) Cancellations

• We understand that plans change. However, frequent cancellations of COD orders at the doorstep affect our ability to offer this service.

• Customers with a high rate of COD cancellations may have the COD option disabled for future purchases on the LEvee website.

5. Orders Cancelled by LEvee

While we aim to fulfill every order, We reserve the right to cancel an order under the following circumstances:

• The product is out of stock or discontinued.

• There are inaccuracies in pricing or product information.

• The shipping address is incomplete or non-serviceable.

• Our fraud detection system flags the transaction as high-risk. In these cases, a full refund will be issued automatically.